退換服務

-	若該產品並不符合規格、污損或其他瑕疵等問題需要安排退貨，請於收到貨品後7工作日內通知我們，雙方直接預約進行更換或退貨及退款手續。
-	如產品引起任何敏感或不適，可安排退換，並呈交醫生紙以證明本公司的產品引起客人敏感或不適。
-	由收貨日起計7天，可退換同等價值之貨品，退換前請先聯絡我們顧客服務部。
-	每件貨品只能退換一次。
-	以下情況或產品恕不接受退貨退款或退貨退換服務：
	● 產品收貨期已超過7天。 ● 產品並未保持完好包裝、人為破壞、損毀或不完整。 ● 任何顯示不接受退貨的折扣產品、清貨產品或特賣產品。 ● 任何免費贈品及試用裝禮品。 ● 如任何爭議，本公司保留最終決定權不得議異。
-	如貨品在送貨途中遭受損毀，請聯絡我們以便退換產品。而再次運送貨並不會加收任何運費。
-	如遇退回的貨品已經售完，我們會以同等價值之貨品更換。
-	退貨程序
	● 請以電郵或致電給顧客服務部，並提供訂單編號、退換產品名稱、退換原因等資料。 ● 請妥善包好退回的貨品，附上訂單正本及聯絡資料。 ● 退還組合貨品時，請務必將所有配件、與送抵時相同之所有內容全數退還。若缺少其中一件商品(包含配件)則無法辦理退貨手續。 ● 將退換貨品郵寄到本公司：香港鰂魚涌華蘭路20號華蘭中心22樓2206室 或 到把貨品交到我們的門市分店。 ● 寄回退貨產品的運費必須由客人負責，本公司有權拒絕接收支付運費之產品

退款
-	退換之貨品如未能符合我們的退換條件，所有退貨將不獲退換或退款，及不會負責將貨品退回。
-	退款時，原來訂單的運費將不獲退回。
-	退回貨品的附送廣贈品或特價購買產品等，亦必須一併退回，否則退款將不獲處理。如未有退回附屬的贈品，退款時我們將會扣除該贈品或特價貨品的價值。
-	退款將以付款的形式支付。
-	訂購和退款時的匯率差異及變動將導致商品貨款、退貨運費的金額有可能產生盈虧。會員不得要求本公司退回匯差虧損。
-	使用信用卡退款時，因信用卡公司的結算日、支付日的關係，最長可能需2個月時間才能退還至會員訂購時所使用的信用卡帳戶。
-	支付寶退款處理手續最長需10天的時間。
-	部份訂單會因收貨地址不詳、郵政信箱、酒店地址、多次派送均無人收件、或收件人拒收包裹等原因而被退回。被退回的訂單是送往本公司地址，我們會在退款中扣除原本的運費、退貨運費及產品總額的百分之十五，作為退回訂單處理費。若訂單處理費超過會員所支付的訂購金額，超出的金額將會由會員支付。
-	運送被退回的包裹，客人需要支付再次運送的運費。

Return Policy

-	We do offer exchange only if received the Merchandise was not met specifications, damaged or defective. Please contact our customer service team within 7 working days for return and refund arrangement.
-	If the Merchandise cause to sensitive or any discomfort, please submit medical certificate to prove that.
-	Customer can exchange the same value of Merchandise within 7 days from the date of receipt.
-	Merchandise can only be exchanged once.
-	Following returns are unacceptable.
	● Returned more than 7 days from the date of receipt. ● Any Merchandise that is not in its original condition, is damaged, or is missing parts. ● Any discount, clearance or sales product. ● Free gift product and samples. ● In the event of dispute, our decision shall be final and conclusive.
-	If any damage during delivery, please contact us to exchange the Merchandise. The shipping fee can be exemption in this situation.
-	If the exchange Merchandise is out of stock, we will replace the Merchandise of equivalent value.
-	Return Procedure
	● Email or phone to customer service team, and provide the information of order number, Merchandise name and the reason of return. ● Pack the returned Merchandise along with the original sales invoice and contact detail. ● A product set has to have all components of the set to be returned. ● Send the returning merchandise by mail to our office or shop. Office address: Charter Sense Development Limited Rm 06, 22/F, Westlands Centre, No.20 Westlands Road, Quarry Bay, Hong Kong ● All return shipping fee must be prepaid. We cannot accept COD returns

Refund
-	All Non-returnable items will neither receive refund nor return to you.
-	We regret that we do not refund original shipping fee and handling fees with the return.
-	If your order was placed with a free gift or promotional items, you must return them together in order to have the refund. Otherwise, original price of the Merchandise will be deducted from the refund.
-	The same method used for payment of the order shall be used for refund.
-	The exchange rate for the refund may be different from that in invoicing, and customer may make profit or loss in the refund. Customer shall not make a claim to us if incurred an exchange loss.
-	Please note that it may take as long as two months for a refund when an order paid with a credit card due to the invoicing and payment timing.
-	Several days to up to 10 days for an Alipay/Paypal order due to payment processing timing.
-	Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or parcel refused by recipient. When returns an undeliverable package to us, we will issue a refund by deducting the original shipping fee, handling fee and 15% of the value of Merchandises as re-stocking fee. The excess amount should be paid by the customer when re-stocking fee was exceeded the order amount. Customers will be charged for resend shipping fee per parcel.